Your Privacy Rights with Milna

Effective date: 05 July 2026

If you have any questions or need help understanding this policy, we’re here for you. Contact our support team anytime—we’d love to assist. Reach out via email at support@clubmilnachat.click.

1. Quick Overview of Data Practices

Milna (“we,” “our,” or “us”) is committed to transparency about how we collect, use, and protect your data. This Privacy Policy explains our practices when you access or use our website (“Site”), mobile app (“App”), or any related services (collectively, the “Service”). By using the Service, you agree to the terms outlined below. If you disagree, do not proceed.

We collect various types of data depending on how you engage with our Service. Whether visiting the Site, using the App, or registering an account, we gather information to deliver and improve your experience.

2. Types of Information Collected

Milna gathers data when you interact with our Service—whether by visiting, installing, registering, or using features like messaging or video calls. The following categories outline what we collect and why:

2.1. Account Registration & Profile Information

Creating an account requires certain details to enable core features like connections and messaging. You’ll be asked to provide:

• Mandatory details: Name or alias, gender, date of birth, mobile number, or email address. These help us facilitate connections and ensure a secure experience.
• Optional details: Photos, videos, personal descriptions, and interests. Sharing these is entirely voluntary but enhances your profile visibility and matching opportunities.

If you register using third-party accounts like Facebook, Google, or Apple, we may collect additional publicly available details—such as your name, email, or profile picture—to streamline login and profile setup. This data is stored securely and used only to improve your experience (e.g., syncing your account across devices).

We may also use your contact details to send updates, promotional offers, or security alerts—provided permissible under local laws. You can manage these notifications through your in-app settings or unsubscribe directly from communications.

2.2. Location Data

We collect location-related information to enhance your Service experience and ensure safety. This includes GPS coordinates, Wi-Fi network data, and IP address (which helps estimate your country or region).

Location is essential for features like nearby connections, real-time interaction, and maintaining platform integrity. We may store and use your location history to personalize connections and improve service reliability.

2.3. Log & Usage Data

We automatically collect Log Data whenever you interact with our Service—such as visiting pages, signing in, or sending messages. This includes:

• IP address, browser and device type, operating system
• Pages visited, referral sources, search terms (even if not submitted)
• Device identifiers, app version, carrier, and crash reports
• Communication metadata (e.g., who you message and when, but not message content unless required for safety)

We use this data to maintain service performance, detect abuse, improve features, and personalize your experience. Log Data is retained for up to 30 days before deletion.

2.4. Data from Third Parties

We may receive information about you from partners, affiliates, or services linked to your account. This helps us evaluate content quality, detect fraud, and improve platform integrity.

If you make purchases through our Service, we may process payment details (e.g., card number, billing address) via secure third-party processors. Transaction data—like date, amount, and merchant—may also be stored for order history and support purposes.

2.5. Device & App Activity

We gather technical and behavioral data from your device to deliver and enhance the Service:

• Device info: Model, unique identifiers, OS version, and network status
• App usage: Features accessed, session duration, message frequency, and music choices
• Media access: Photos, camera, and microphone permissions are required to upload profile pictures, share images, or conduct video calls
• Crash reports: Anonymous technical data is collected to diagnose and fix app issues—never used for tracking or profiling

2.6. Content You Create or Share

Any content you upload or post—such as photos, videos, text messages, or music—becomes part of your user profile and may be visible to your connections. Once shared, you lose control over its further distribution. Other users may save, screenshot, or share your content beyond the App.

We store this data on our servers to facilitate connections and enable features like messaging and media playback. However, Milna is not responsible for how others use or reuse your shared information.

2.7. Tracking Technologies (Cookies & Beacons)

We use cookies, pixel tags, and web beacons to enhance functionality and personalization. These small files help us:

• Authenticate your session and keep your account secure
• Remember preferences and location settings
• Analyze usage trends to improve performance and content
• Deliver targeted advertising and measure campaign success

You can adjust your browser settings to block or delete cookies, but doing so may limit certain features of the Service.

2.8. Age Verification & Compliance

The Service is not intended for individuals under 18. We collect age-related data to prevent underage access and maintain platform safety. If we discover that a user under 18 has provided personal data, we will delete it immediately. Minors should not use the Service.

3. How We Use Your Information

We use your data only for specific, disclosed purposes—never beyond what’s necessary. Your information helps us:

• Provide the Service: Connect you with others, enable messaging, video calls, and media sharing
• Maintain your account: Update profiles, send alerts, and manage settings
• Improve and innovate: Analyze usage, conduct surveys, and test new features
• Ensure safety: Detect abuse, prevent fraud, and moderate content
• Fulfill legal duties: Comply with regulations, cooperate with authorities, and protect user rights
• Communicate with you: Send updates, offers, or support messages (with your consent)

4. Legal Basis for Processing

We process your data under one or more lawful bases, depending on the context:

• Contractual necessity: To fulfill our agreement with you (e.g., delivering the Service)
• Legitimate interests: To protect security, prevent fraud, or improve services—unless your rights override these interests
• Your consent: When you explicitly agree to data processing (e.g., for marketing)
• Legal obligation: To comply with laws, regulations, or court orders
• Public interest: To protect vital interests or public safety

5. How We Share Your Information

We may share your data with trusted third parties to support the Service, including:

• Milna Group affiliates who assist in delivering or improving the Service
• Service providers (e.g., payment processors, analytics firms, customer support)
• Professional advisors (e.g., lawyers, auditors)
• Regulatory bodies or law enforcement when required by law
• Acquirers or successors in a merger, acquisition, or asset sale

Publicly available information—such as your name, profile picture, or shared content—may also be visible to other users. Once shared, you acknowledge that your content may become publicly accessible and beyond our control.

6. Your Rights Regarding Your Data

Milna respects your data protection rights. You have the following freedoms:

• Access: Request confirmation of what data we hold and receive a copy
• Rectify: Correct inaccuracies (e.g., age or gender) via in-app feedback
• Erase: Request deletion of your personal data (subject to legal limitations)
• Restrict processing: Limit how we use your data in certain cases
• Withdraw consent: Revoke permission for data processing anytime
• Object: Challenge processing based on your specific situation
• Complain: Contact our Data Protection Officer to report concerns

To exercise these rights, update your profile in the App or email support@clubmilnachat.click.

7. Security Measures

We implement industry-standard safeguards to protect your data, including encryption, access controls, and regular security audits. Only authorized personnel with a legitimate need can access your information.

While we strive to secure your data, we cannot guarantee absolute protection due to the nature of online transmission. Your data may be processed and stored in various jurisdictions where our partners operate.

8. Data Retention & Deletion

We retain your personal data only as long as necessary for the purposes outlined in this policy. Once no longer needed, we either anonymize or securely delete the data. You may request deletion at any time through your account settings or by contacting support.

9. Direct Marketing & Consent

We may send you promotional communications about new features, events, or offers—only with your prior consent. You can opt out anytime via your notification settings or through unsubscribe links in our emails.

10. Third-Party Links & External Sites

Our Service may include links to external websites or apps. We are not responsible for their privacy practices. Please review their policies directly.

11. Policy Updates & Notifications

This Privacy Policy may be updated periodically. When significant changes occur, we’ll notify you via the Site, App pop-up, or email. Continued use after updates constitutes acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy or to request assistance, please reach out to:

support@clubmilnachat.click